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Instructing Motor Lawyers
How do I instruct Motor Lawyers/what happens next?
1. Short Questionnaire
Click the "Instruct us" link below to complete a short questionnaire in as much detail as you can.
Do not worry if you cannot answer all questions, but the more information you supply, the quicker we can assist you.
Please specify the time and contact number at which we should call you; we will pay for the call and you can request a call from 7.00 am to 10.00 pm, 7 days a week.
Please refer to the questionnaire for the service options available and the nature of the work undertaken.
Instruct Us ... 
2. Paperwork
Where possible either scan in and email or fax a copy of any paperwork you have received relating to the offence and your driving licence.
If you have a ’credit card’ style licence, we also need to see the endorsement sheet that accompanies it.
If you prefer to post documentation, simply email us and we will provide you with a contact address.
Fax No: 087 0705 9089
Email: advice @ motorlawyers.co.uk
3. Payment
We will acknowledge the questionnaire promptly by email and provide payment options/details for the service you have requested.
Online Payments
For the easiest and quickest method of payment and to ensure security and peace of mind for your transaction, we accept online payments via Google Checkout or PayPal.
Once you have carried out the transaction, you will receive confirmation from Google or PayPal who will also notify us that payment has been made.
Neither will pass to us your financial or credit card details.
Other Methods of Payment
If you would prefer to pay by cheque, postal order, BACS etc, please email us stating how you wish to pay and we will provide you with the appropriate details.
This method of payment is not advisable when urgent action is required as there will be a slight delay whilst funds clear.
4. What happens next?
Once the above steps have been completed, we will review your documentation and then allocate the file to the most appropriate case handler.
We will email you confirming an appointment time to telephone you to discuss your case personally.
We will allow sufficient time to discuss the case fully with you and will ensure that you are fully aware of the action that we will be taking and we will also discuss with you any concerns you have regarding the case.
We will always confirm our advice in an email and take further action as appropriate for the service you have chosen.
However you proceed, you will do so safe in the knowledge that your case has been properly understood and you have received advice that is appropriate for you and your circumstances.
How quickly can you respond?
We would normally acknowledge your enquiry immediately and we aim to telephone you to discuss your case as soon as we have received your documents and confirmation that your payment has cleared.
We deal with cases on a first come first served basis. If we cannot telephone you at the exact time that you have requested, we will email you to suggest an alternative time.
I am in Court tomorrow can you help me?
Obviously the more notice we get the better, as there are often many aspects of the case that require full preparation, well in advance of the hearing.
However, we attempt to be as flexible as possible. If we can give urgent assistance we will do so, although on occasions it maybe difficult to obtain instructions and arrange/instruct a Barrister to represent you, particularly if you allow less than 24 hours before your hearing date.
Whilst Motor Lawyers are open until 10 pm, not all of the Barristers that we instruct can be contacted at such short notice.
Please note that in urgent cases, we reserve the right to deal with same only under our Total Assistance Service.
Who will deal with my case?
Motor Lawyers will always allocate the most appropriate representative to assist you.
Our staff have extensive knowledge of all areas of motor law with specialist knowledge ranging from construction & use, drink driving, speeding, death by dangerous driving etc.
Once allocated, your representative will see the case through from start to finish.
What if I want to change my plea as the case progresses?
When we discuss the case with you, we will give you our best advice in relation to your plea, tactics and how to proceed.
If having considered that advice, you decide that you wish to change your plea, we will proceed in accordance with your instructions and will obviously present the best case we can.
You may change your plea as the case progresses but clearly, the advice we give is done so only after we have considered the matter fully.
It will be what we believe to be the best course of action.
What if I change my mind as to what service I require?
If during the course of our initial discussion it is clear that an alternative service would be more appropriate for you, you can upgrade at that stage and will only pay the higher fee; you will not have to pay for 2 separate services.
Likewise, if it is clear that the case can be dealt with correctly by way of a cheaper service, Motor Lawyers will refund the difference.
How can I find out what is happening on my case?
We will keep you posted with regular email updates.
If you have a specific query, email your representative at Motor Lawyers and a response will follow.
Why do you not provide a telephone number?
In order to keep our overheads low, Motor Lawyers do not employ telephonists as support staff.
When we call, you are being telephoned by one of our lawyers who has already reviewed your case.
This is the most efficient manner in which we can work and again, by not having a telephone answering service/telephonist team, we can reduce our charges to you.
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